Your Service Professional at 3520 Capital Boulevard Suite B, Raleigh, North Carolina.

I was originally going to have the company do the plumbing and concrete work in adding a bathroom in a basement area. Kevin dropped by on time, after setting up appointments with 4 other plumbers, all 3 no-shows with no calls. I described the project and he told me that the company could do the whole thing. I asked him for a plumbing estimate, and for a whole project estimate. I got both quickly. After the 4th plumber actually came and gave me an estimate (both were fairly close on the plumbing only portion), I decided to go with the full project estimate.

The estimate of how much time it was going to take was off, significantly. I contracted this house, and I am used to aggressive, going-for-the-sale time estimates. Long story short, with a few missteps and regular phone calls, the project was done.

The good side was they took care of the project site. They cleaned up at the end of the day. They stored materials properly. They didn't leave tools lying around. That's a very good project work ethic. Also, they called when they were coming over or if they weren't going to make specific times. You have to understand that small local companies like this have manpower limitation. The real issue in getting done is do they respect their customers enough to make the call even if they might get yelled at. They did.

The project took a bit longer than I estimated, but was still done in good time. The quality was excellent, well, except the concrete work, but concrete is hard. I think they'll get better. They showed up to do the finish work on a timely basis, which is usually the glitch part in any project.

Finally, they asked for no money up front. The price I was billed was the price we had agreed to. Needless to say, I paid promptly, and I feel good about the outcome. In fact, I felt good enough to buy their plumbing and HVAC yearly contract. I should mention that the Fall HVAC check was made already and I like the service. I am happy I found them.

UPDATE 11/23/17: I had to have some plumbing work done in the kitchen, a vent valve was stuck and had to be replaced. I couldn't be there, just gave them the entry codes and they came in, no issues. Replaced the valve, cleaned up, put everything back where it was before, no smell any more. Painless and great price! I am so glad I found them years ago!!! So now after years of using their services I wish I could add a sixth star.