Shumate Air Conditioning & Heating at 5201 Old Poole Road, Raleigh, North Carolina.

I have used shumate before over the years...but this experience has left a terrible imprint with me. Our Technician Todd was very helpful and did all that he could. Long story short...my air wasnt getting cool. The tech came out unplugged my unit and recognized that the coils were frozen in the attic. He Left because their was nothing he could do with it frozen. We were charged $109 for that. He made an appointment for the am so it could be "properly" diagnosed. Which cost me another $75. All i needed was a new filter. Really?? 200 for a filter. And coils to manually thaw out overnight(a night with no air)!! When i called the owner to let him know my concerns...he could care less. He basically said its my decision if i took my business elsewhere and if his tech drives into my drive way and never gets out...there is still a $109 charge. This dude was rude and disrespectful. Ill take my chances with a a referral next time. Even if my equipment is under warranty...theres no savings. The parts arent that expensive...so im paying 3x the amount for the labor. Trust me...go elsewhere!! My technician tried to fight on my behalf...but it was out of his hands!! #unhappycustomer #rudeowner #moneyhungry